It is our goal to ensure that you, our customer, are pleased with our services. If this is not the case, it is our hope that you will call or visit us so we can work to make it right. If all of this fails, you may file a complaint. Complaints regarding the condition of school facilities, the number of teacher misassignments and vacant teacher positions, and the availability of textbooks or instructional materials are filed using the Williams Act Complaint Form and Procedures. Williams Act complaints are reported to the Board and to the Shasta County Office of Education quarterly.
Administrative Regulation 1312.4 governs Williams Act complaints. Williams Act complaint forms are available at your child’s school. You will find an electronic copy of the administrative regulation and the appropriate forms below.