Frequently Asked Question

Cannot Watch Videos in Internet Explorer
Last Updated 3 years ago

Some people have experienced a strange issue when accessing the Learn360.com website where the service logs you off when you try to view a video.

The fix for this is short and straightforward.  Please see the steps below:

Step 01) 
Make sure that the Internet Explorer web browser is not open.  If you do have a browser window open, simply finish up what you are working on and then click the close button.

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Step 02)  Reopen the Internet Explorer web browser by clicking the blue “e” icon in the bottom left corner of your screen (next to the Windows [Start] button).

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Step 03)  After the web browser loads, perform the following key sequence:  press and hold the [Control] button with your left hand, then press and hold the [Shift] button with your left hand, then press the [Delete] key with your right hand and release all buttons.
If you did this correctly, a window will appear (as shown in the image below).  Make sure that the [Preserve Favorites website data] and [Temporary Internet files and website files] options are checked.  Everything else should remain unchecked.  Click the [Delete] button to finish.

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Step 04) 
Go to http://www.learn360.com/ and logon.  You should now be able to view videos again.

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