Frequently Asked Question

If you have an unwanted message delivered to your inbox that is definitely SPAM--or conversely you find a good message in your [Junk Mail] box that actually should have appeared in your [Inbox]--you are actually able to help "train" our mail filter so that it better differentiates good messages from bad messages, and vice versa. Whenever this is done by users, both kinds of messages are more likely to be delivered to the correct locations, and not just for you but everyone else at Cascade.

Firstly, before categorizing a message as SPAM, always use the UNSUBSCRIBE feature in a junk message (or otherwise unwanted message) whenever present. Believe it or not, there are actually Internet standards which exist to ensure that senders of mass emails are not able to abuse these functions, and generally must honor a recipient's wishes.

1) Go to https://seg.mail.cuesd.com and login with your full email address and Windows password

2) Find the email that was filtered incorrectly and click the blue (i) icon in the leftmost column (note that messages designated as SPAM will be highlighted in RED which is not shown in the image below)

3) Scroll down to the bottom of the page and perform the following actions:

• click the drop-down list
• select the appropriate classification
• check the adjacent checkbox!
• click the [Submit] button in the bottom-right corner

And that's it. This will help train our mail filter to improve mail delivery not just for you, but the entire school district.

Most of the time you will only be selecting the "As Ham" or "As Spam" options in the drop-down menu, but if a message is particularly egregious then you should select "As Spam+Report". 

If a message was incorrectly or accidentally reported to the email police then you may clear that action by reclassifying the message by selecting "As Ham+Revoke". Or, if you're not really sure if it's SPAM or HAM, you may clear all previous classifications by selecting "Forget".

Don't forget that any time you reclassify a message you must also check the adjacent checkbox before clicking the [Submit] button.

Also, it's considered bad "netiquette" to report messages from senders who offer a fair and reasonable means to UNSUBSCRIBE from a mailing list; typically these messages are never bad enough to warrant a "As Spam+Report" action. As mentioned at the beginning of this article, it's best to always unsubscribe from the mailing list and then possibly classify the message "As Spam" if it's an advertisement or otherwise not work-related. Unsubscribing is generally considered a more effective deterrent than only marking as message as SPAM and not unsubscribing.