Frequently Asked Question

How to Save Important Emails Before They Are Automatically Removed
Last Updated a year ago

Starting January 1st, 2019, Cascade will adopt a 15 month email retention policy. This means that any message in your mailbox that is more than 15 months will automatically be deleted.

In order to ensure that your important messages and email attachments are still available after they "expire," it will be necessary to download these items to your files so that you may refer to them later. It is possible to download entire messages, or just attachments.

Please note that it will be a good idea to download important messages after they arrive instead of waiting until a later date.

TO DOWNLOAD AND SAVE AN EMAIL MESSAGE (INCLUDING ATTACHMENTS)

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Step 01) Within Outlook, select the message you would like to save.

Step 02) Click the [File] tab in the upper-left corner. This will hide the current message and show different page.

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Step 03) Click the [Save As] option.

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Step 04) Find a location on your computer where you would like to save the message (Documents is typically a good spot).

Step 05) Click the [Save] button.


TO DOWNLOAD ATTACHMENTS ONLY

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Step 01) Within Outlook, select the message that contains the attachments you would like to save.

Step 02) Find the attachment and then right-click.

Step 03) Click the [Save As] option.

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Step 04) Find a location on your computer where you would like to save the message (Documents is typically a good spot).

Step 05) Click the [Save] button.


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